Podcast: Characteristics for Building Better Client Relationships

Susan Reinhart was a psychologist long before she became a real estate agent, but she’s found that certain skills from her previous career do carry over. Her ability to build rapport and strong relationships with clients, for instance, helped her build a successful, sustainable real estate business much faster than most. On today’s Real Estate Rockstars, Susan shares the three characteristics that agents must possess in order to build better client relationships. She also covers questions to ask new clients, when to refer business out, and why two thirds of agents could be gone within 10 years.

Listen to today’s show and learn:

Susan’s brief bio [2:05]
The importance of confidentiality in real estate [5:27]
How to be a good listener [9:30]
Questions to ask a new buyer client [12:35]
Why two thirds of agents could be gone within the next 10 years [15:34]
How to help clients set goals [21:10]
Why all agents should have a strong moral compass [28:00]
The discussion agents must have with their buyers [31:29]
Why Susan refers potential clients to other agents [37:49]
Susan’s donation to the Agent Success Toolbox [41:22]
How to break through your goals.
Plus so much more.

Susan Reinhart

Susan is passionate about changing the public’s perception of Realtors, one transaction at a time. A home is probably the most expensive purchase a person may make in a lifetime and Susan’s clients know their investment is in the hands of a Professional. Susan works with sellers in preparing their home to best market online; maximizing their selling price.

Susan’s history of being a top producing agent and a reputation of honesty, professionalism, and fighting for her clients’ interests, and background in Psychology allows her to better assist her clients with understanding their needs and what is important to them when purchasing a home.

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